You don't have to decide on your shared inbox workflow the moment you create it. Play with it first, and adjust the workflow any time after.
From now on, once a shared inbox is created you can decide if you want to:
• Automatically add future team members to your shared inbox
• Route conversations to your teammates' individual inboxes
Get more detailed guidance here and let us know what you think!
Looking for ways to automate your shared inbox workflows? Join us for our webinar this Thursday, June 25th at 12pm EDT (6pm CEST).