Currently, Analytics and Reporting can only be pulled for previous days. It would be nice to have real-time updates for users to see how many emails they've replied to that same day to help keep on...
It would be great to be able to organize related tags into folders for easier organization (rather than an alphabetized list where related tags can be scattered)
Right now, we can assign tags to teams - but some teammates are assigned to multiple workspaces (e.g. sales and support). It would be great to be able to assign tags to a workspace so that when...
This would enable numerous possibilities for board-driven workflows e.g. move to "proposal sent" column could change the tag linked to a stage in a sales cycle
Sometimes, shared conversation members would like to be able to target comments (notes) at specific user(s), rather than the entire membership of the shared workspace.
For example, escalations, HR...